Virtual Congress FAQs

Access to the Virtual Platform

The ICNMDigital virtual congress will open on September 10, 2020. A link to the virtual platform will be provided prior to the start date. Please keep an eye for incoming messages from “pheedloop” at the email you used for registration.

Scientific Program

Join us in the virtual ICNMDigital lobby to view live broadcasted sessions (see the Online Program for the full schedule) as well as explore the on-demand sessions available to watch at your convenience. In case you miss a scheduled viewing, live broadcasted sessions will be recorded and available to view on-demand after the Conference. You can bookmark sessions by saving them to your personal schedule.

Should your live session not start automatically at the scheduled time, please try clicking on the presentation screen. Do not refresh your browser; this will cause you to log out of the session.

Networking Opportunities

You can easily connect with ICNMDigital attendees from across the globe by clicking the “Networking” button. To network during a live session, we recommend opening the Networking section in a second browser tab; this will prevent the live session window from closing.

Your Online Profile

Once you are logged in, you can update your profile and select the visibility of your profile by clicking on the “Account” button.

The ICMNDigital staff will assist you with any questions or inquiries during the live Conference. Please contact them via the chat window at the top right of the virtual lobby, between 9:30 and 17:00 CEST.

Live Stream Troubleshooting

If you're attending an event and are experiencing issues with the live stream, it's very likely local to your computer or browser configuration. There are several streaming options the event you are attending may have chosen from, so although there isn't one magical fix, here are some common troubleshooting tips that should allow you to experience the virtual event to its fullest.

Web Browser

We strongly recommend using a modern browser to participate in the virtual event. Specifically, we suggest Google Chrome for its security and feature compatibility. If you would like to download it, please follow this link.

Internet Connection

A high-speed internet connection is recommended to participate in sessions without experiencing interruptions. If the stream is working, but the audio or video seems choppy, it is possible your internet connection is too slow, unstable, or bandwidth is being utilized elsewhere.

Other Possible Issues & Solutions

Session is not yet live	Ensure you're viewing a session at the date and time that it is expected to be live
Access denied message	Some sessions are restricted to certain groups, please contact the Help Chat if you feel you should have access
Getting video, but no audio	Ensure your speakers are not muted, none of the controls on the stream (if available) are muted, and no other tab is occupying your audio channel

How to Reach Us

Live Chat will be available on our website 2 days leading up to the LIVE DAYS.
The ICMNDigital staff will assist you with any questions or inquiries during the live Conference. Please contact them via the chat window at the top right of the Virtual Lobby, between 9:30 and 17:00 CEST.

For answers to Frequently Asked Questions, please click the “Help” button.